Return/Refund/Cancellation Policy

GoSitefy offers professional digital marketing, website development, branding, and online growth services. Because our services are based on time, expertise, strategy, and custom work, this Return, Refund & Cancellation Policy outlines the circumstances under which cancellations and refunds may be issued. By purchasing and/or using any of the GoSitefy services, you are accepting and agreeing to the terms and conditions outlined in this policy.

Nature of Our Services

GoSitefy provides digital services including but not limited to:

• Website Design & Development
• Search Engine Optimization (SEO)
• Social Media Marketing
• Google Ads Management
• Meta Ads Management
• Content Creation
• Branding & Graphic Design
• Website Maintenance
• Digital Marketing Consultation
• Lead Generation Services

Since these services are custom-tailored and built from scratch, they cannot be returned and refunded in the same manner that physical goods might be returned.

Cancellation Policy

Pre-Project Commencement
The client may wish to cancel the service before the commencement of any work.
GoSitefy may issue a partial or full refund only if no work including research, planning, consultation, design, development, or marketing activities has begun.
Any payment gateway fee, transaction charges or administrative costs incurred by GoSitefy may be deducted from the refund.

Post-Project Commencement
The client may wish to cancel the service at any time after work has begun. In this case, refund will depend on the amount of work carried out.

This might include:

• Strategy planning
• Research and analysis
• Design work
• Development work
• Content creation
• Campaign setup
• Account configuration
• Consultation session

Any cost attributed to the work carried out would be deducted before issuing the refund amount (if any).

Refund Policy

Non-Refundable Services

The following services offered by GoSitefy generally cannot be refunded if they have been started:

• SEO Services
• PPC Campaign Setup
• Google Ads Management
• Meta Ads Management
• Website Development
• Website Design
• Graphic Design
• Logo Design
• Content Writing
• Social Media Management
• Marketing Strategy Development
• Consultation Services

This is due to the allocation of resources, expert skills, and labor allocated immediately after project approval.

Refundable Situations

Refund requests may be considered in the following situations:

• The client has been billed twice for the same service due to a technical glitch.
• The client has been billed in error due to a system malfunction.
• GoSitefy is unable to begin the agreed service due to internal limitations.
• The service was ordered but never carried out.

All refund requests will be handled on an individual basis, they will not be automatic.

Refund Processing

In case of a refund, the funds may take approximately:
5 to 15 working days

to appear in the respective bank accounts. The transaction may be delayed due to the client’s payment method, bank or payment gateway used. GoSitefy cannot control or be responsible for any such delays by third party financial institutions.

Website Development Projects

For all website development projects:

• Advance payments made for the projects are generally not refundable once the project has commenced.
• Payment for any completed stages or milestones will still be required in case of early termination by the client.
• Any design, graphics, codes or other content generated by GoSitefy prior to cancellation will remain the intellectual property of GoSitefy until all outstanding invoices are cleared.

SEO and Marketing Services

All SEO and digital marketing services rely on numerous external factors such as but not limited to: search engine algorithm, market competition, industry trends, user behavior and advertising platform guidelines. For this reason, GoSitefy does not offer refunds based on:

• Ranking positions
• Traffic figures
• Number of leads
• Sales figures
• Campaign performance expectations

We aim to use best industry practices and techniques, but no agency can or does guarantee specific results.

Subscription and Monthly Services

For ongoing monthly services, including:

• SEO Retainer
• Social Media Management
• Monthly Website Maintenance
• Advertising Management

the client may request to discontinue the service. In order to stop future billings for such service, the client must request this in writing prior to the upcoming billing date. Payments already made for the current billing cycle are generally not refundable. Services shall be rendered until the end of the purchased billing period unless otherwise agreed.

Client Delays and Abandoned Projects

Projects may be delayed where there is lack of required inputs, approvals, content or feedback from the client’s side. In case the project remains stalled for an unreasonable period due to such reasons:

• Timeline will be revised
• An additional charge may be applied to resume the project
• Refund request may not be granted on the grounds of project delay from client’s side

Chargebacks and Payment Disputes

Clients should attempt to resolve any issue directly with GoSitefy before initiating a chargeback or payment dispute. If a chargeback is initiated without attempting a resolution:

• Service(s) will be immediately suspended
• Account privileges will be revoked
• All due payments will be pursued
• Legal action may be undertaken, if necessary

Changes to This Policy

GoSitefy may modify or amend this Return, Refund & Cancellation Policy at any time. Modifications and amendments are effective upon their publication on this webpage. Users are encouraged to visit this page often to check for updates.

Contact Us

If you have any queries regarding cancellations, refunds, payments, or billing, please contact GoSitefy at:
Website: Gositefy
​Email: info@gositefy.com
UK: 16 wooburn close ub83ub uxbridge london, UK
India: Ghaziabad, Uttar Pradesh, India

We will try to address your concerns in a prompt and professional manner.